PRIVACY POLICY
Mingsheng is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard data when you interact with our website and services.
Information We Collect
As a B2B manufacturer serving industrial procurement professionals globally, we collect only the information necessary to provide our services, respond to inquiries, and fulfill business transactions. We do not collect personal data for marketing profiling purposes.
Information You Provide
- Full name and job title
- Business email address and phone number
- Company name, industry, and country
- Product inquiry details and specifications
- Shipping and billing addresses
- Communications and correspondence
Automatically Collected
- IP address and approximate location
- Browser type and operating system
- Pages visited and time spent on site
- Referring website or search terms
- Cookie and session identifiers
- Device type and screen resolution
Important Notice
We do not collect sensitive personal data such as financial account details, government identification numbers, or health information through this website. Payment processing, when applicable, is handled by certified third-party payment processors.
How We Use Your Information
All data collected is used exclusively for legitimate business purposes. We process your information based on contractual necessity, legitimate business interests, and--where required--your explicit consent.
01
Business Inquiry Processing
Business Inquiry Processing
We use your contact and company information to respond to product inquiries, prepare quotations for magnesia refractory materials, and facilitate B2B procurement discussions. This is the primary purpose for which we collect business contact data.
02
Order Fulfillment & Contract Management
Order Fulfillment & Contract Management
For confirmed orders, we use your information to process transactions, coordinate international shipping and customs documentation, issue invoices, and manage ongoing supply contracts. This includes sharing necessary details with logistics partners and freight forwarders.
03
Technical Support & After-Sales Service
Technical Support & After-Sales Service
We retain contact and technical specification records to provide ongoing technical support, address quality concerns, and manage warranty or product performance issues related to refractory materials used in industrial kilns and furnaces.
04
Website Analytics & Improvement
Website Analytics & Improvement
Anonymized and aggregated website usage data helps us understand how procurement professionals and engineers interact with our product information, allowing us to improve content relevance, site performance, and user experience for industrial buyers.
05
Business Communications & Updates
Business Communications & Updates
With your consent, we may send product updates, new material specifications, industry certifications, or trade show participation notices relevant to your procurement interests. You may unsubscribe at any time with no impact on your business relationship with us.
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We share data only in the following limited and necessary circumstances:
Service Providers
Logistics companies, freight forwarders, customs brokers, and IT infrastructure providers who process data solely on our behalf under strict confidentiality agreements.
Legal Compliance
When required by applicable law, court order, customs regulations, or export control authorities in China or the destination country of your order.
Business Transfer
In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of the transaction, with prior notification provided.
International Data Transfers
As a Chinese manufacturer serving global buyers, your data may be processed and stored on servers located in China and/or other countries. We implement appropriate safeguards including standard contractual clauses to protect international data transfers in compliance with applicable regulations including GDPR for European customers.
Data Security & Retention
We apply industry-standard technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
SSL/TLS Encryption
All data transmitted between your browser and our website is encrypted using industry-standard TLS protocols.
Access Controls
Strict role-based access controls ensure only authorized personnel can access business contact and order information.
Regular Security Audits
Periodic security assessments and vulnerability testing are conducted to maintain system integrity.
Data Backup
Secure, encrypted backups are maintained to prevent data loss and ensure business continuity.
Data Retention Periods
| Data Type | Retention |
|---|---|
| Inquiry records | 3 years |
| Order & contract data | 7 years |
| Financial records | 10 years |
| Website analytics | 26 months |
| Marketing consent | Until withdrawn |
Retention periods comply with Chinese commercial law and applicable international regulations. Data is securely deleted or anonymized upon expiry.
Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal data under applicable privacy laws, including GDPR (EU/EEA), CCPA (California), and other regional regulations.
Right to Access
Request a copy of the personal data we hold about you and your company.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Object
Object to processing of your data for marketing or based on legitimate interests.
Right to Portability
Receive your data in a structured, machine-readable format for transfer to another controller.
Right to Restrict Processing
Request limitation of how we process your data in certain circumstances.
How to Exercise Your Rights: To submit a data rights request, contact our privacy team at privacy@mingsheng.com. We will respond within 30 days (GDPR) or 45 days (CCPA) of receiving a verified request. We may need to verify your identity before processing the request.
Children's Privacy & Policy Updates
Children's Privacy
Our website and services are intended exclusively for B2B industrial procurement professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately for prompt deletion.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email notice to registered contacts or a prominent notice on our website. Continued use of our services after the effective date constitutes acceptance of the updated policy.
Contact Our Privacy Team
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our designated privacy compliance contact:
Mingsheng Industrial Co., Ltd.
Privacy Contact
Data Protection Officer
Address
Dashiqiao, Yingkou City
Liaoning Province, China
Response Time
Within 30 business days
Regulatory Authorities
If you are located in the EU/EEA and believe your data rights have not been adequately addressed, you have the right to lodge a complaint with your local data protection supervisory authority.
EU/EEA customers: Contact your national Data Protection Authority (DPA)
UK customers: Information Commissioner's Office (ICO)
California customers: California Privacy Protection Agency (CPPA)
This policy was last reviewed and updated on January 1, 2024. Previous versions are available upon request.